Channels

XSell's service oriented architecture delivers targeted cross-sell content to common customer interaction channels. The XSell interaction hub ensures that sales offers are consistent across channels and allows customer responses to be linked across channels. For example, a customer expressing interest in an automated Voice Response offer can be linked in real-time to a live sales agent in the Contact Center. And of course, all reporting is consolidated across channels as well as available for each specific channel.

• Contact Centers
• Voice Response
• Web
• Email
• Integrated Lead Management