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XSell Supports Interactive Voice Response Units
Most leading organizations have deployed sophisticated Interactive Voice Response units (IVRs) to assist their customers with service questions. A high number of calls are frequently served by the IVR, without the customer ever speaking to a Customer Service Representative. These IVR contacts can be a valuable opportunity to present a targeted sales message to a customer. The more targeted the message, the better the response. XSell's Return on Presentment platform can be accessed by the IVR to determine specific offer eligibility and priority and then trigger the appropriate IVR offer.
XSell's Service Oriented Architecture allows efficient integration with leading IVR systems. When a customer enters account information into your IVR, XSell's opportunity request and real-time personalization services are accessed to trigger the correct offer message.
XSell has partnered with TeleVoice, a leading IVR provider to deliver packaged integration to XSell services:
XSell's interaction management framework can be used to track IVR offer presentments, responses, leads directed to third-parties, success rates, etc.
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